Frequently Asked Questions

You may read our FAQ before sending us a message.

Which type of Titanium we use?

We use Titanium grade 5 Alloy (TI-6AL-4V ELI), Produced with the most advanced technology (S.L.A) under the highest standards and Quality International, and in addition Anodize Coating- anti-bacterial process.

Which Surface Treatment we use?

SLA – Sand-Blasted , Large Grit , Acid – Etched.

Which Sterilization we use?

Gamma Irradiation, Anodized Coating, Double sterilized tube.

All our Implants are sterilized & sealed, Factory Manufactured, ready to use.

How do I pay?

We accept payment with PayPal for your security With 100% buyer protection.

All purchases can be made by credit card, PayPal account is not required, you can also pay as a guest by using your credit card.

We accept also payment transfers by Western Union or Bank transfers.

For that please contact us.

How can i get your product Catalog?

Our product catalog is available for download and print.

I didn't find a specific product i was looking for

If you don’t find a specific product on Sydent-implants Online Store, try looking for it on our Catalog.

If what you’re looking for isn’t there, please contact us.

How do I receive an invoice?

Once the payment complete, our system will send to you by email invoice for your order.

Can I return product?

Yes, we do accept returns within 30 days for a full refund, please send us an E-mail and return the item (without opening or using, deducting the shipping charges) and the money will be refunded within 7 days from receiving the item back.
Please notice, unsealed package will not be refunded because of the sterilization of the product.

What is your shipping methods?

* FREE Registered & Traceable Shipping: up to 25 Business days, usually less

* Express Shipping:
› USA  40$ – up to 4 Business days
› WORLDWIDE  40$ – up to 8 Business days

* FREE Express shipping on orders over 400$

* For urgent delivery, we are offering 2 day Extra Express shipping- 100$, contact us for that.

:: Orders are processed within 1 Business day of receipt payment and order sizes specifications if needed.

:: All orders are shipped with a Delivery Confirmation.

:: You will receive a message with the Tracking Number as soon as your order ships.

:: Duty, Taxes and Forwarding costs (if any) from your country is the sole responsibility of the customer.

:: We are not responsible for packages that are being held in customs;

:: All our shipping methods may take more time to get to destination in some countries. Here me mention approximate delivery timings, based on our internal statistics;

:: In some countries it is NOT possible to track a Registered package once it’s crossed the country border.

How do I track my order?

You will receive a tracking number and carriers, you may track your order in our site or via postal track and trace service.

Is it safe to shop with Sydent Implants™ online store?

Definitely yes.
We meet all the most stringent standards to create a secure purchasing environment for you.

Payment is secured with SSL Protocol and PCI standard.

How do I offer business proposals?

*For marketing proposals relating specifically to the website please contact for details.

*For large quantity inquiry, please contact us directly for attractive proposal.

*For affiliate inquiries please contact our Customer Services

I could not find the product I was looking for

Please check if the product you are looking for is in our catalog. קישור לקטלוג
Please contact us.

What is our Privacy Policy?

This privacy policy has been compiled by Sydent Implants™ to better serve those who are concerned with how their Personally Identifiable Information (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

We do not include or offer third-party products or services on our website.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We use Google AdSense Advertising on our website.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
• Remarketing with Google AdSense

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at:

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can be easily be found on the page specified above.

You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By logging in to your account

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To administer a contest, promotion, survey or other site feature.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use 'cookies'?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

However, you will still be able to place orders .

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 18 years old.